The best metrics will inevitably vary by organization (and organizational goals), industry, and other factors. Measuring RPA performance: 6 metricsĬost savings are not the only way to measure results, however. There aren’t too many CEOs or board members who complain that a particular initiative didn’t cost the company enough money. (Note that while the true ROI would have to be calculated post-deployment, you could use a similar rubric to project potential cost savings as a means of getting buy-in, provided you’re using reasonable estimates.)Ĭost savings show an initiative is earning its keep, especially in an age when IT leaders are regularly asked to operate under a “do more with less” banner. If “new” costs less than “old” over similar timeframes (and better still, over a long-term horizon), you’ve got a foundational case that the RPA project was worth it in terms of financial costs.
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